So I checked the Device Manager to make sure the computer was seeing the camera and it IS listed. Apparently, the computer is able to determine the name of the device, so the firmware must be working correctly. No change in the problem, but it did give me another idea about why the computer is recognizing the camera as a connected device, but not able to exchange data.Īfter connecting the camera, I get the dialog boxes that say "Setting up the PowerShot Pro 90 IS" (plus the sound) and another message saying "Installation is complete". I've had USB ports go bad in the past, so it's worth trying. Thanks for your reply and have a great day! Hopefully, the experts at Canon will be able to tell me if the firmware can be updated to be Win10 compliant. But, based on the symptoms, it could easily be a camera firmware issue. I'm hoping that this is a software incompatibility issue with Win10 because that would probably be the easiest fix. The newer models have Bluetooth or WiFi, so things have really improved over the decades. I really like this camera, so I'm hoping to keep it in operation for years to come, but transferring images via USB is a "must" have these days. Hopefully, some of the technical staff at Canon will know about what can be done to resolve this issue. If so, maybe a firmware update for the camera might be a solution. I don't know enough about the camera's internal workings to say for sure, but there might be some firmware in the camera that aids in connecting to a computer. I'm guessing that the sound is generated whenever a power connection is made and it doesn't mean that any data is being exchanged between the device and the computer. When I remove the USB cable, I get the Windows "device disconnected" sound, so I know the USB port is working properly. No other storage devices are indicated in Windows Exploder. There's no other indication that the computer has recognized a "new device" or any other storage media. When I plug the USB cable into the computer (camera in PC Connection mode), Windows does provide the "new device connected" sound, but that's it's only response. Ugh! If that laptop fails for any reason, I'm stuck moving the data card into and out of the camera all the time. Plus, when I plug my camera into the older XP laptop, XP recognizes the data storage media and the software works well for transferring and processing images. Unfortunately, my computer doesn't recognize the data storage card, so it doesn't show up in Windows Exploder.Įvery other USB device I plug into this computer (flash drives, thumb drives, etc.) works as expected. If so, how can I obtain a copy of ImageBrowser EX, and if it's not Win10 compatible, what are my options for transferring images from my camera via USB cable?Ĭolumbine flower - unprocessedColumbine flower - unprocessed JPEG I see that Canon has another app called ImageBrowser EX and I'm wondering if that software is compatible with Windows 10. Moving images through a USB cable is a better (safer?) way to go. Something about data connections and dust makes me nervous. I prefer NOT to take my card in and out of the camera every few shots for inspecting images. I'd like to get an app (or a fix) that allows me to transfer images to my Windows 10 system directly from the camera.Ĭurrently, I have to remove the data card and read it with my USB card reader accessory. That's right,I have an XP laptop up and running and this old software runs just fine on it. 2.6.0.11), works great on our old XP based computer. Unfortunately, the software that came with the camera, ZoomBrowser EX (V. Thanks Canon! Providing great products for decades. It's 21 years old, fully functional, and still taking excellent images.
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